{"id":27829,"date":"2026-03-04T20:05:12","date_gmt":"2026-03-04T18:05:12","guid":{"rendered":"https:\/\/www.cheops-technology.ch\/docs\/common-problems\/"},"modified":"2026-04-20T17:11:58","modified_gmt":"2026-04-20T15:11:58","password":"","slug":"common-problems","status":"publish","type":"docs","link":"https:\/\/www.cheops-technology.ch\/en\/docs\/common-problems\/","title":{"rendered":"Common problems"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/image-2024-5-30_13-46-49.png\" alt=\"\"\/><\/figure>\n\n<p><br\/>In order to best deal with your request, please prepare the following information in advance:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Is your Internet access up and running?<\/li>\n\n\n\n<li>Can I make inbound\/outbound calls?<\/li>\n\n\n\n<li>Are you reachable from outside?<\/li>\n\n\n\n<li>Check if &#8220;Do not disturb&#8221; mode is activated or if call forwarding has been configured<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In order to best deal with your request, please prepare the following information in advance:<\/p>\n","protected":false},"author":6,"featured_media":30710,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[125],"doc_tag":[],"class_list":["post-27829","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-telephony"],"year_month":"2026-05","word_count":48,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Support","author_nicename":"support","author_url":"https:\/\/www.cheops-technology.ch\/en\/author\/support\/"},"doc_category_info":[{"term_name":"Telephony","term_url":"https:\/\/www.cheops-technology.ch\/en\/docs-category\/telephony\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/comments?post=27829"}],"version-history":[{"count":2,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27829\/revisions"}],"predecessor-version":[{"id":30712,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27829\/revisions\/30712"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/media\/30710"}],"wp:attachment":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/media?parent=27829"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/doc_category?post=27829"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=27829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}