{"id":27902,"date":"2026-03-04T19:31:36","date_gmt":"2026-03-04T17:31:36","guid":{"rendered":"https:\/\/www.cheops-technology.ch\/docs\/cancellation-of-my-services\/"},"modified":"2026-04-20T17:02:20","modified_gmt":"2026-04-20T15:02:20","password":"","slug":"cancellation-of-my-services","status":"publish","type":"docs","link":"https:\/\/www.cheops-technology.ch\/en\/docs\/cancellation-of-my-services\/","title":{"rendered":"Cancellation of my services"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Cancellation Bulk DNS<\/h2>\n\n<p class=\"wp-block-paragraph\">In order to terminate your service, you must connect to your customer area on <a href=\"http:\/\/dfi-direct.ch\/\">dfi-direct<\/a>.ch<a href=\"https:\/\/support.dfi.ch\/pages\/viewpage.action?pageId=3080214\">(connect to my dfi-direct account<\/a>).<\/p>\n\n<p class=\"wp-block-paragraph\">Once you have logged in, go to your service management page.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/dns1.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Select the product you wish to cancel<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/dns2.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Select the \u201cCancel service\u201d button  <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/dns3.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Briefly state the reason for your cancellation, select whether you wish to cancel immediately or at the end of your billing period, then proceed to cancel the service.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/resiliation.png\" alt=\"\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">Cancellation Web professional<\/h2>\n\n<p class=\"wp-block-paragraph\">In order to terminate your service, you must connect to your customer area on <a href=\"http:\/\/dfi-direct.ch\/\">dfi-direct<\/a><a href=\"http:\/\/fi-direct.ch\/\">.ch<\/a><a href=\"https:\/\/support.dfi.ch\/pages\/viewpage.action?pageId=3080214\">(connect to my dfi-direct account<\/a>).<\/p>\n\n<p class=\"wp-block-paragraph\">Once you have logged in, go to your service management page.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/web1.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Select the product you wish to cancel<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/web2.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Select the \u201cCancel service\u201d button  <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/web3.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Briefly state the reason for your cancellation, select whether you wish to cancel immediately or at the end of your billing period, then proceed to cancel the service.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Warning:<\/strong> deleting the <strong>Web Professional service<\/strong> cancels the <strong>DNS service<\/strong>. If you want to keep this feature, please order the <strong><a href=\"https:\/\/dfi-direct.ch\/cart\/dns-hosting\/&languagechange=Fran%C3%A7ais\">DNS Hosting Service<\/a><\/strong>.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/resiliation.png\" alt=\"\"\/><\/figure>\n\n<h2 class=\"wp-block-heading\">Cancellation zimbra mail<\/h2>\n\n<p class=\"wp-block-paragraph\">In order to terminate your service, you must connect to your customer area on <a href=\"http:\/\/dfi-direct.ch\/\">dfi-direct<\/a><a href=\"http:\/\/fi-direct.ch\/\">.ch<\/a><a href=\"https:\/\/support.dfi.ch\/pages\/viewpage.action?pageId=3080214\">(connect to my dfi-direct account<\/a>).<\/p>\n\n<p class=\"wp-block-paragraph\">Once you have logged in, go to your service management page.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/mail1.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Select the product you wish to cancel<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/mail2.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Select the \u201cCancel service\u201d button  <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/web3.png\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Briefly state the reason for your cancellation, select whether you wish to cancel immediately or at the end of your billing period, then proceed to cancel the service.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/resiliation.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation Bulk DNS In order to terminate your service, you must connect to your customer area on dfi-direct.ch(connect to my dfi-direct account). Once you have logged in, go to your service management page. Select the product you wish to cancel Select the \u201cCancel service\u201d button Briefly state the reason for your cancellation, select whether you [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":29675,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[135],"doc_tag":[],"class_list":["post-27902","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-customer-area"],"year_month":"2026-06","word_count":248,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Support","author_nicename":"support","author_url":"https:\/\/www.cheops-technology.ch\/en\/author\/support\/"},"doc_category_info":[{"term_name":"Customer area","term_url":"https:\/\/www.cheops-technology.ch\/en\/docs-category\/customer-area\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/comments?post=27902"}],"version-history":[{"count":13,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27902\/revisions"}],"predecessor-version":[{"id":29715,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27902\/revisions\/29715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/media\/29675"}],"wp:attachment":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/media?parent=27902"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/doc_category?post=27902"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=27902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}