{"id":27931,"date":"2026-03-04T20:01:22","date_gmt":"2026-03-04T18:01:22","guid":{"rendered":"https:\/\/www.cheops-technology.ch\/docs\/understanding-your-quarantine-report\/"},"modified":"2026-04-20T17:10:22","modified_gmt":"2026-04-20T15:10:22","password":"","slug":"understanding-your-quarantine-report","status":"publish","type":"docs","link":"https:\/\/www.cheops-technology.ch\/en\/docs\/understanding-your-quarantine-report\/","title":{"rendered":"Understanding your quarantine report"},"content":{"rendered":"\n<p>You will receive emails in your mailbox from <strong>noreply-safemail@dfi.ch<\/strong> in this form:<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.cheops-technology.ch\/wp-content\/uploads\/2026\/04\/image2020-3-30_15-17-3.png\" alt=\"\"\/><\/figure>\n\n<p>The mail includes:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>a summary (user, number of spam, number of viruses, number of attachments)<\/li>\n\n\n\n<li>a summary of possible actions<strong>(Deliver<\/strong>, <strong>Whitelist<\/strong>, <strong>Delete<\/strong>)<\/li>\n\n\n\n<li>Spam list<\/li>\n\n\n\n<li>Virus list<\/li>\n\n\n\n<li>the list of blocked attachments<\/li>\n\n\n\n<li>Various quarantine functions<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\" id=\"Comprendresonrapportdequarantaine-R&#xE9;sum&#xE9;\">Summary<\/h2>\n\n<p>The summary shows:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>the user:  <img decoding=\"async\" height=\"25\" src=\"https:\/\/support.dfi.ch\/download\/thumbnails\/38010958\/image2020-3-30_15-33-32.png?version=1&amp;modificationDate=1585576871000&amp;api=v2\" alt=\"\"\/><\/li>\n<\/ul>\n\n<p>If you are a member of a distribution list and have an alias, there will be an associated account for each email. The username will be indicated in this field. <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Number of spam messages blocked:  <img decoding=\"async\" height=\"25\" src=\"https:\/\/support.dfi.ch\/download\/thumbnails\/38010958\/image2020-3-30_15-31-25.png?version=1&amp;modificationDate=1585576871000&amp;api=v2\" alt=\"\"\/><\/li>\n\n\n\n<li>Number of viruses blocked:  <img decoding=\"async\" height=\"25\" src=\"https:\/\/support.dfi.ch\/download\/thumbnails\/38010958\/image2020-3-30_15-31-53.png?version=1&amp;modificationDate=1585576871000&amp;api=v2\" alt=\"\"\/><\/li>\n\n\n\n<li>The number of blocked attachments:<img decoding=\"async\" height=\"25\" src=\"https:\/\/support.dfi.ch\/download\/thumbnails\/38010958\/image2020-3-30_15-32-41.png?version=1&amp;modificationDate=1585576871000&amp;api=v2\" alt=\"\"\/><\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"Comprendresonrapportdequarantaine-Actionspossibles\">Possible actions<\/h2>\n\n<p>Various actions can be performed on the e-mails concerned:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Deliver <\/strong>(you know the sender and want to receive his e-mail despite his spam score)<\/li>\n\n\n\n<li><strong>Whitelist <\/strong>(this is a safe sender and you don&#8217;t want it to be blocked again)<\/li>\n\n\n\n<li><strong>Delete <\/strong>(Permanently deletes the mail)<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"Comprendresonrapportdequarantaine-Spams\">Spam<\/h2>\n\n<p>Spam is shown in the yellow box:<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/support.dfi.ch\/download\/attachments\/38010958\/image2020-3-30_15-39-16.png?version=1&amp;modificationDate=1585576871000&amp;api=v2\" alt=\"\"\/><\/figure>\n\n<p>you have the following information to identify the sender:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>date and time of e-mail reception<\/li>\n\n\n\n<li>the e-mail sender<\/li>\n\n\n\n<li>mail subject<\/li>\n\n\n\n<li>spam mail score<\/li>\n<\/ul>\n\n<p>Depending on the information, you can <strong>Deliver<\/strong>, <strong>Whitelist<\/strong>, <strong>Delete <\/strong>the mail.<strong><\/strong><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Comprendresonrapportdequarantaine-Virus\">Virus<\/h2>\n\n<p>Viruses are located in the red box:<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/support.dfi.ch\/download\/attachments\/38010958\/image2020-3-30_15-46-40.png?version=1&amp;modificationDate=1585576871000&amp;api=v2\" alt=\"\"\/><\/figure>\n\n<p>You can use the following information to identify them:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>date and time of message reception<\/li>\n\n\n\n<li>the message sender<\/li>\n\n\n\n<li>Message subject<\/li>\n\n\n\n<li>virus name<\/li>\n<\/ul>\n\n<p>Note that for viruses you can only remove them for security reasons!<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Comprendresonrapportdequarantaine-Pi&#xE8;cesjointes\">Attachments<\/h2>\n\n<p>Attachments are located in the blue box:<\/p>\n\n<p>You can use the following information to identify them:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>date and time of message reception<\/li>\n\n\n\n<li>the message sender<\/li>\n\n\n\n<li>Message subject<\/li>\n\n\n\n<li>name of attachment (with format)<\/li>\n<\/ul>\n\n<p>Depending on the information, you can <strong>Deliver<\/strong>, <strong>Whitelist<\/strong>, <strong>Delete <\/strong>the mail.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"Comprendresonrapportdequarantaine-Fonctionsdelaquarantaine\">Quarantine functions<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/support.dfi.ch\/download\/attachments\/38010958\/image2020-3-30_15-55-55.png?version=1&amp;modificationDate=1585576871000&amp;api=v2\" alt=\"\"\/><\/figure>\n\n<p>You can change the frequency at which the quarantine report is received.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>one per day<\/li>\n\n\n\n<li>one per working day (Monday to Friday)<\/li>\n\n\n\n<li>every Friday<\/li>\n\n\n\n<li>Monthly<\/li>\n\n\n\n<li>never receive a report (you can change this setting from the Safemail console if you clicked on it by mistake) <a href=\"https:\/\/support.dfi.ch\/display\/KB\/Comment+Modifier+mon+rapport+de+Quarantaine\">How to modify my Quarantine report<\/a><\/li>\n<\/ul>\n\n<p>It is possible to change what is included in the quarantine report<\/p>\n\n<ul class=\"wp-block-list\">\n<li>All the elements of quarantine.<\/li>\n\n\n\n<li>only new quarantine items since the last report.<\/li>\n<\/ul>\n\n<p>You can access your quarantine with a single click (without a password, as the link contains an identification token).<\/p>\n\n<p>You can request a new quarantine report containing:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>all the data contained therein.<\/li>\n\n\n\n<li>only new e-mails since the last report.<\/li>\n<\/ul>\n\n<p>You can empty your entire quarantine with a single click.<\/p>\n\n<p>This action is irreversible and will cause the loss of all spam, viruses and attachments in the quarantine.<\/p>\n\n<p>If no action is taken on your part, e-mails older than 27 days will be automatically deleted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You will receive emails in your mailbox from noreply-safemail@dfi.ch in this form: The mail includes: Summary The summary shows: If you are a member of a distribution list and have an alias, there will be an associated account for each email. The username will be indicated in this field. Possible actions Various actions can be [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":30528,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[124],"doc_tag":[],"class_list":["post-27931","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-antispam"],"year_month":"2026-05","word_count":434,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Support","author_nicename":"support","author_url":"https:\/\/www.cheops-technology.ch\/en\/author\/support\/"},"doc_category_info":[{"term_name":"Antispam","term_url":"https:\/\/www.cheops-technology.ch\/en\/docs-category\/antispam\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/comments?post=27931"}],"version-history":[{"count":2,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27931\/revisions"}],"predecessor-version":[{"id":30530,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/docs\/27931\/revisions\/30530"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/media\/30528"}],"wp:attachment":[{"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/media?parent=27931"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/doc_category?post=27931"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.cheops-technology.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=27931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}