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The message quarantine lists all messages that have been blocked as spam or contain a virus.
To search for a particular message, select the Search filters tab and enter the specified search criteria. By default, all quarantined messages are displayed in order of score – the lower the score, the less spam the message is, and the more likely it is to be a false positive – i.e. not spam.
To filter the search by date, select the Date range button and specify a range of start and end dates.
To filter on a particular sender and/or recipient, enter a complete e-mail address in the Sender and/or Recipient fields respectively.
Results can be sorted by score, date or sender in ascending or descending order.
You can view a quarantined e-mail by clicking on the e-mail you wish to examine. The e-mail content will open in a separate window.
Note: all images in the revised message will be blocked to prevent inappropriate content. If a message is then to be sent to your inbox, original images will be present.
If a message has been specified as spam by mistake, you can release it and have it delivered to your mailbox by clicking on the Release link for this message. This will automatically forward the message to your e-mail account.
To add the sender’s e-mail address to your whitelist, click on the Whitelist button. The e-mail address is added to your list of approved senders, and the message is also sent to your mailbox.
To immediately remove a message from your quarantine, click on the Delete link.
To validate multiple entries, tick the box opposite each e-mail and click on the Release button at the top of the screen.
The procedure is similar if you wish to whitelist or delete several e-mails.
Note: you can search using wildcards in the recipient / sender fields by using an asterisk; for example, if you use “* @ example” as the recipient e-mail address filter, you’ll get all users of the domain “example.com“.
Warning: executing very large searches such as “* a” may result in “memory saturated” errors. If this is the case, perform a narrower search.